Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable.  We also strive to do a complete and comprehensive physical examination on our patients as well as address all questions or concerns our clients may have.  In order to assure that everyone receives this level of service, our appointments do occasionally take longer than the alloted time.  Please realize that we make a sincere attempt to see each client on time.

 Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, Care Credit, and cash.  Unfortunately we are not able to offer payment plans.  Please inform us if you have financial limitations.  We will provide accurate cost estimates prior to performing any procedures.  We offer low cost options that can fit most budgets, and we never use high pressure sales techniques.  We may be able to help your pet for much lower prices than you might expect.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.